How do we get a refund for a cancelled appointment?

In order to receive a full refund, cancellations must be received at least 24 hours before the scheduled appointment time. All cancellations must be done through email and sent to scheduling@squareroomescape.com. If a cancellation is made less than 24 hours before the scheduled appointment, a $60 cancellation fee will be applied. The remaining balance will then be refunded to the cardholder. Please note that refunds can take anywhere between 7-14 days to process.



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