Frequently Asked Questions | Square Room Escape

General

What is an escape room?

An escape room is a great real life entertainment where you and your friends are trapped inside a room and left with nothing but your wits to find clues and solve puzzles to free yourselves!

Is there a time limit?

All rooms will have a time limit, though it can vary. Most rooms will have a time limit of 60 minutes.

What if I can’t get out in the time allotted?

Well, let's hope you don't have to find out...

Are you serious (about the previous question)?

No not really - we wouldn't be able to provide such an excellent form of entertainment legally otherwise. You will be provided with 1 clue/hint per game to help you if you get stuck (with different options of getting a few more).

How many people can attempt a room at the same time?

We recommend doing each room with 4 people but can be attempted by groups of 3-6 people.

Are we able to do the room with just our friends?

All groups are kept private and are guaranteed not to get matched with other parties. There is a minimum of 3 players required so if you're planning on bringing a date, better make it a double date night!

Do we need to be experts about the themes of the room in order to solve the puzzles?

Definitely not. While avid fans of the themed rooms will be able to better enjoy the experience and decorations of the room, all the puzzles can be solved without any knowledge of the theme. But a little homework never hurt anyone...

Can we have a quick drink before attempting the room?

A recent study by the experts at SRE found that attempting to solve the rooms while intoxicated lowered a groups success rate by 100%! Based on these findings, we reserve the right to not allow any groups under the influence of alcohol or drugs to enter our rooms.

Is there a minimum age limit?

We welcome escapees of all ages but groups that include patrons younger than 15 years of age must be accompanied by an adult or guardian (25 years or older).

Making an Appointment

Do you accept walk-ins?

We do accept walk-ins if there are no appointments already booked. However, as we are appointment-based, there is no guarantee that someone will be at the store at all times. We highly recommend making an appointment ahead of time to ensure that your group is able to attempt one of our escape rooms!

How can we book an appointment ahead of time?

In order to book an appointment, please visit our booking page here.

How far in advance do we need to book our appointment?

The online booking system can be used to make appointments at least 4 hours in advance. For appointments closer than that, please call us directly at 714.855.9901.

Can we get a refund for a cancelled appointment?

All sales are final and tickets are nonrefundable. In the event you need to change your appointment, you can reschedule up to 48 hours before the scheduled appointment time. All reschedule requests must be done through email and sent to [email protected]. If a reschedule is made less than 48 hours before the scheduled appointment, a $80 rescheduling fee will be applied.

How far in advance should we arrive before our appointment?

As we are located in the Diamond Jamboree Plaza, please allow at least 15 min before your appointment time for parking during peak hours. We may not be able to accommodate late arrivals if it will affect subsequent groups.

How do I use gift cards?

In order to make a booking with a gift card, please give us a call at 714.855.9901 or send us an email at [email protected] and our team would be happy to help you set up the appointment.

You can purchase gift cards online here: Gift Cards

Please note that gift cards can not be combined with any other offers.

Sales

What types of payment do you accept?

We accept cash and most major credit cards: Visa, Discover, MasterCard and American Express.

FAQ