fbpx

FAQ

Have a question? This is the only time the answers are going to come easy...
Employees will be required to wear masks at all times. All patrons will be required to wear a mask when in the common areas such as the lobby or when interacting with our team members. Once inside the room, the masks can be taken off. We appreciate your understanding and help in protecting our team.

We are adding longer periods between games to allow ample time for cleaning and disinfecting all surfaces and items inside the experiences as well as the common areas (i.e. lobby, restrooms).

While most of the operations of running the room will stay the same, there are a few extra precautions we will be taking. We request that players stay inside their cars until they receive a call/text from one of our team members letting you know that the lobby is clear and safe to enter. This will allow us to make sure that there is a maximum of one team in the lobby at all times. When checking in, we highly recommend using our QR code to check-in and access the waiver on your own digital device.
An escape room is a great real life entertainment where you and your friends are trapped inside a room and left with nothing but your wits to find clues and solve puzzles to free yourselves!

All rooms will have a time limit, though it can vary. Most rooms will have a time limit of 60 minutes.

Well, let's hope you don't have to find out...

No not really - we wouldn't be able to provide such an excellent form of entertainment legally otherwise. You will be provided with 1 clue/hint per game to help you if you get stuck (with different options of getting a few more).

We recommend doing each room with 4 people but can be attempted by groups of 3-6 people.

All groups are kept private and are guaranteed not to get matched with other parties. There is a minimum of 3 players required so if you're planning on bringing a date, better make it a double date night!

Definitely not. While avid fans of the themed rooms will be able to better enjoy the experience and decorations of the room, all the puzzles can be solved without any knowledge of the theme. But a little homework never hurt anyone...

A recent study by the experts at SRE found that attempting to solve the rooms while intoxicated lowered a groups success rate by 100%! Based on these findings, we reserve the right to not allow any groups under the influence of alcohol or drugs to enter our rooms.

We welcome escapees of all ages but groups that include patrons younger than 15 years of age must be accompanied by an adult or guardian (25 years or older).
We do accept walk-ins if there are no appointments already booked. However, as we are appointment-based, there is no guarantee that someone will be at the store at all times. We highly recommend making an appointment ahead of time to ensure that your group is able to attempt one of our escape rooms!

In order to book an appointment, please visit our booking page here.

The online booking system can be used to make appointments at least 4 hours in advance. For appointments closer than that, please call us directly at 949.250.4161.

All sales are final and tickets are nonrefundable. In the event you need to change your appointment, you can reschedule up to 48 hours before the scheduled appointment time. All reschedule requests must be done through email and sent to [email protected]. If a reschedule is made less than 48 hours before the scheduled appointment, a $70 rescheduling fee will be applied.

As we are located in the Diamond Jamboree Plaza, please allow at least 15 min before your appointment time for parking during peak hours. We may not be able to accommodate late arrivals if it will affect subsequent groups.

In order to make a booking with a gift card, please give us a call at 949.250.4161 or send us an email at [email protected] and our team would be happy to help you set up the appointment.

You can purchase gift cards online here: Gift Cards

Please note that gift cards can not be combined with any other offers.  
We accept cash and most major credit cards: Visa, Discover, MasterCard and American Express.