We welcome escapees of all ages but groups that include patrons younger than 15 years of age must be accompanied by an adult or guardian (25 years or older). ...
Is there a minimum age limit?
In order to make a booking with a gift card, please give us a call at 714.855.9901 or send us an email at [email protected] and our team would be happy to help you set up the ...
How do I use gift cards?
A recent study by the experts at SRE found that attempting to solve the rooms while intoxicated lowered a groups success rate by 100%!
Based on these findings, we reserve the right to not allow ...
Can we have a quick drink before attempting the room?
We do accept walk-ins if there are no appointments already booked. However, as we are appointment-based, there is no guarantee that someone will be at the store at all times. We highly recommend ...
Do you accept walk-ins?
As we are located in the Diamond Jamboree Plaza, please allow at least 15 min before your appointment time for parking during peak hours. We may not be able to accommodate late arrivals if it will ...
How far in advance should we arrive before our appointment?
All sales are final and tickets are nonrefundable. In the event you need to change your appointment, you can reschedule up to 48 hours before the scheduled appointment time. All reschedule requests ...
Can we get a refund for a cancelled appointment?
The online booking system can be used to make appointments at least 4 hours in advance. For appointments closer than that, please call us directly at 714.855.9901. ...
How far in advance do we need to book our appointment?
Definitely not. While avid fans of the themed rooms will be able to better enjoy the experience and decorations of the room, all the puzzles can be solved without any knowledge of the theme. But a ...
Do we need to be experts about the themes of the room in order to solve the puzzles?
All groups are kept private and are guaranteed not to get matched with other parties. There is a minimum of 3 players required so if you're planning on bringing a date, better make it a double date ...
Are we able to do the room with just our friends?
No not really - we wouldn't be able to provide such an excellent form of entertainment legally otherwise. You will be provided with 1 clue/hint per game to help you if you get stuck (with different ...